Resume
Shannon Zhou
Product Manager · Shanghai / Dubai · zhouziying2016@163.com
Experience
2022.01 — Present
Product Manager, Corporate Information Systems
A global tech company — Shanghai / Dubai
- Owner of an LLM-based employee feedback analytics platform: designed the tagging taxonomy and prompt architecture, processing 100K+ entries annually across 7 core business lines and shortening issue identification from T+1 to T+0.
- Led 3 compliance-driven upgrades of the employee badge system across a multi-entity architecture — zero downtime, 100% migration accuracy, satisfaction 4.85 → 4.97/5.
- Owned the visitor management upgrade and architected a global compliance framework supporting 70+ country-specific policies, reducing downstream configuration effort by 95%.
- Built the RTO workstation allocation system for 70+ offices in 40+ countries — 100% policy compliance, 170%+ utilization.
- Shipped a Lark-native meeting room waitlist with auto-claim, driving reuse rate to 56% and 10K+ WAU.
2021.06 — 2022.01
Product Manager, K-12 Education
A global tech company — Shanghai
- Designed the in-class exam review tool inside the learning analytics module from scratch and shipped the demo, aligned with teachers' established workflows.
- Owned ongoing iteration of the learning analytics module — research with 8+ ops and 6+ teachers — improving data display logic and report viewing order across teacher roles.
Skills
Enterprise platforms & internal tools
Physical security & access control
LLM-based analytics & taxonomy design
Multi-entity permissions & compliance
SQL, Figma, Excel, internal BI tools
Mandarin (native), English (IELTS 7.5), Japanese (JLPT N2)
Education
2019.06 — 2020.09
MSc Environmental & Energy Economics and Policy
University College London
2016.06 — 2019.09
BSc Earth Sciences
University College London